Superb Vending Service
Problem? Solved. Here at A.D. Bos, we take pride in the high-quality services that we offer and we stand by them 100%. To ensure our customers always receive the premier level of service they deserve, we have developed three core resources that work in concert to sustain our vending solutions. A.D. Bos leverages a unique service and repair system, called QuickFix, which is supported by our technical solutions team in order to ensure our vending solutions never transform into your vending problem. In addition, all of our clients are regularly visited by members of our leadership team to ensure that our solutions continue to achieve our high standards for service. Explore these trademark elements of our commitment to service below.
The QuickFix System
The QuickFix system comprehensively encompasses the robust and complex resources and technology that we leverage to ensure that you never face a lapse in service. It also helps us ensure that we are achieving the utmost level of service we strive for.
How QuickFix works:
- Our headquarters receives a service call or email.
- The service request is logged into our software system in terms of date, time, location, and issue.
- Your 24/7 service team member is directly alerted via text-message of the issue and location.
- Your service technician arrives on-site, ready to solve any issues, as soon as possible.
- Problem solved!
Our QuickFix system ensures you’re problem is quickly and efficiently solved. We also take into account service information and statistics that are gathered by our software in order to identify and prevent further issues.
Our Service Team
The experienced A.D. Bos Technical Solutions Team is ready around the clock to address any and every concern that may arise with any of the services we offer. Our technicians have decades of combined experience and can leverage the QuickFix system to rapidly resolve problems and take preemptive action to ensure issues do not occur again. We pride ourselves in our pursuit of proactive solutions that prevent problems before they occur, and our service team and the QuickFix system help us achieve this goal.
“Account Specialists are friendly and helpful; phone interactions are always professional and fun.”
Leadership Visits
Our commitment to service starts at the top. That’s why members of the A.D. Bos Leadership Team regularly visit our clients to ensure that we achieve the level of service we strive for. These visits are an excellent opportunity for us to share samples of our latest products and service advancements with you and for you to share any feedback you have with us. Our pursuit of service was started in 1940 by Alvin D. Bos and it continues to be upheld today by the Bos Family and our Leadership Team. In short, if you have a problem, regardless of when or where, the entire A.D. Bos team is ready to solve it.